Our policies

Book online or call either front desk. A single treatment takes no deposit. A card holds a team day or a booking for four or more guests, and it goes toward the visit.

Please tell us at least 24 hours before your time and we will move it or cancel it without trouble; a team day needs a week. If you arrive late, we shorten your treatment so the next guest isn't kept waiting.

If you miss a visit without telling us, we note it on your booking. After repeated misses we may ask for a card to hold your future times. Call us if something comes up; we would rather move you.

Treatments are for guests 16 and older. A parent or guardian books for anyone under 18 and stays in the building. The steam room and sauna are for guests 18 and older.

If you're not happy with a treatment, tell us within a few days and we'll make it right, whether that means another visit or a conversation about what went wrong.

Tips are welcome and never added to your bill. Leave one at the desk or on your card for whoever looked after you.

For massage you undress to your comfort and are covered by a sheet or a towel. Only the area being worked on is uncovered. Seated massage is done fully clothed.

The steam room and sauna are at Downtown only. They are for guests 18 and older. Shower first, wear the towel we give you or a swimsuit, drink water, and step out if you feel dizzy or unwell. Keep a session to the time on your booking, and skip the heat after alcohol.

Please keep your phone on silent in the lounge and the treatment rooms. Take calls in the hallway before or after your visit. No photos where guests are changing or resting.

Ask your doctor before you book stones, steam, sauna or deep tissue if you are pregnant, have a heart condition or high blood pressure, or have been told to take care with heat or pressure. We don't diagnose or treat conditions.